This client needed a way to keep answering customers after their support team went home for the night, without hiring a night shift or losing leads and questions between 6 PM and 9 AM.
The Problem
Support requests didn't stop at closing time — but staff did. Every after-hours message meant a delayed response the next morning, a frustrated customer, or a lead that moved on to a competitor.
The Solution
We built a 24/7 AI support assistant powered by Claude, wired into the business's existing tools through n8n automation workflows. The agent handles common questions directly, follows the business's own rules for what it can and can't answer, and hands off to a human whenever a request goes beyond its guardrails.
Outcome
The assistant now resolves 70% of after-hours inquiries without any human involvement, catching questions and leads that would otherwise sit unanswered until the next business day.